Privacy Policy

Privacy Notice

We are committed to protecting your privacy at all times.

General Overview

We are committed to protecting your privacy at all times.
We want to make your experience as enjoyable and rewarding as possible when visiting our site, and want to ensure you are able to access all areas of the site with complete confidence.
We have therefore created this privacy policy to explain the nature of the information we may collect about you and how that information is used.

Personal Information Collected

On our website there are places where you are asked to provide your personal contact details, for example when subscribing to our newsletter, ALTO, or registering for our events and workshops.

The details we request may include your name, address, telephone number(s), email and web address. On our events page, additional information such as a credit card number may also be required so we can process your order.

How Personal Information is Used

All information collected is used ONLY for the purpose of providing you with our products and services, whether to send you our monthly newsletter or to process an order for an event.
We also ask that you complete submission, contact or registration forms as fully as possible. This assists us to respond quickly and efficiently to your request or order and gives us an alternative way to contact you should there be any problems – such as with a bounced email, for example.
Your name and other contact details are NEVER distributed to any other individual or organisation without your express permission.

Secure Online Shop

When you register on our site, information is collected about you in order to process your orders and provide you with a personalised experience as you browse our events. We use a dedicated SSL certificate, based on 128 bit encryption, to increase the security of our customers’ information. We can not guarantee absolutely ‘iron-clad’ protection in an internet-based environment, but we have taken all possible measures to secure our shopping cart from hackers and other privacy risks.
Your personal information is used only to process your orders. It will NEVER be shared with anyone else for any purpose whatsoever without your specific permission.

Use of Cookies

Cookies are pieces of data stored on a your hard drive that contain information about your visit to our site. Session cookies are used to make your visit to our site easier and more efficient for you. These cookies are used only for this purpose and are used only by our events page. You can view and delete these cookies at any time using the tools or options available in your particular browser.

Responding to Email Enquiries

When you send us an email, your return email address is used only for our correspondence with you. We do not use it for any other purpose or share it with anyone else, unless we have your express permission to do so.

Links to External Sites

Our website may also contain a number of links to other sites.
All of these sites we have recommended as possibly useful for our visitors or newsletter subscribers. However, in visiting these sites, be aware that our privacy policy does not cover the way in which other sites or companies may use information they obtain from you.
Please read their privacy policies carefully so you can make an informed decision about whether or not to share your private information with them.

Legal Disclaimer

Though we make every effort to preserve your privacy, we may need to disclose personal information if required by law, or if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process. Third parties to whom your personal information may be disclosed under specific circumstances are:
Outsourced debt-recovery companies
Your duly appointed representatives (an appointed agent or legal agent)
Professional advisory services we use, including our legal advisors, auditors or accountants
Government and regulatory body or authority, as mandated or otherwise authorised by law
Credit-reporting and fraud-checking agencies
Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing

When such disclosures are made, they are subject to all privacy and confidentiality protections.